- Italian speaking opportunity as Medical Information Specialist
- Major Pharmaceutical company in Redhill area, Surrey
- Mother tongue fluency in Italian ESSENTIAL, including medical terminology
- Supporting licensed pharmaceutical products in Italian
- Strong scientific or medical background ESSENTIAL
- Strong customer service skills and client focus ESSENTIAL
- Contract role for at least 12 months
- Salary equivalent of up to £48,000
- Develop your MI career with one of the Pharmaceutical industry’s leading organisations
A new opportunity has arisen within the Medical Information team of a leading global Pharmaceutical organisation, for a Medical Information Specialist. You will communicate with Italian healthcare professionals, responding to a variety of enquiries about the company’s drug products. This is a rare opportunity which will be an excellent step forward in your career. The ideal candidate will be an Italian national living in the UK, who has experience of direct frontline customer interactions and providing technical and medical information with high quality customer service.
Based in a busy office which supports the European marketplace, you will join the Medical Information team, where calls and e-mails come through from healthcare professionals and members of the public regarding a range of drug products. Using various internal resources and your own knowledge (following training), you will respond to the medically-oriented queries and will get the chance to specialise in certain therapeutic areas to provide the best possible customer service. The service is backed by medical experts and may involve determining and reporting adverse reactions.
This role will be supporting calls from customers in who are primarily in Italy. You will also write a range of documentation to support the provision of information to the Italian market. Typically calls are from the medical profession regarding aspects such as dosages, drug interactions, unexpected adverse reactions, drug storage etc following the contact provided on the leaflet that accompanies the drug. Providing such a service in support of drug products is legal a requirement so skills in this area are in demand across the industry. Typically, you will handle around 5 to 6 enquiries per day and will be responsible for documenting responses.
This will be a fun, enjoyable and challenging role requiring the highest possible standards of customer service and professionalism. Gaining experience in Medical Information will also set you on a varied and profitable career path. This role is offered on a long-term contract basis with an initial 12-month contract with a strong chance of extension.
You must have a strong Life Science, Nursing, Drug Safety or Pharmacy (or similar medically oriented) background (degree preferred) with a good grasp of medical terminology. You will also need to have experience gained in a communication-focused, client services or office-based role. You must have an excellent telephone manner and written communication skills and the ability to handle a variety of enquiries. You MUST be able to speak and write Italian fluently (to mother to tongue level) and have a strong command of written and spoken English. Fluency in a third language would be a strong advantage but is not essential.