Junior BSA (Business Systems Analyst)

Junior BSA (Business Systems Analyst)

Job Title: Junior BSA (Business Systems Analyst)
Contract Type: Permanent
Location: Basel 1
Salary: Very competitive salary
Start Date: 2019-11-29
Reference: V-45990
Contact Name: Matt Alder
Contact Email:
Job Published: November 29, 2019 16:34

Job Description

A brand-new opportunity has arisen within a Basel based global organisation leader in Randomisation Trial Supply management (RTSM) for the life sciences industry.
The Company
Company Description
Our client is an exciting scale up Software Solutions Provider working at the cutting edge of clinical trials technology. Based in Basel, this newly created permanent role will be a fantastic opportunity to become part of a company with an aspirational culture, a defined career path and a leadership team who are open to new ideas and like to say yes! We are looking for a competent individual with excellent technical experience gained in a clinical operations, service delivery or implementation environment
The Role
The role will envolve a lot of learning, both on the job and through our clients first class training and development programme. You will find yourself partnering closely with the Client Services Lead in support of implementation of client RTSM applications to enable client start-up targets. You will log, track and drive resolution of functional and technical issues discovered during implementation and prior to go-live. You will help Drive project specific validation activities including study testing, system setup and implementation activities. Develop, implement and oversee client communication plans, including service level agreements data management and support procedures. You will learn to be the Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standard. You will monitor study issues for trends to enhancement opportunities or additional training needs and develop client governance materials and participate in client business reviews.

1-2 years experience in a relative field. Our client wants to find someone who is looking to delevelop into a fully fledged BSA, and then move up a Client Services Lead role in the future.