BSA (Business Systems Analyst)

BSA (Business Systems Analyst)

Job Title: BSA (Business Systems Analyst)
Contract Type: Permanent
Location: Basel
Salary: Very competitive salary
Start Date: 2019-11-29
Reference: V-45988
Contact Name: Matt Alder
Contact Email:
Job Published: December 09, 2019 17:06

Job Description

A brand-new opportunity has arisen within a Basel based global organisation leader in Randomisation  Trial Supply management (RTSM) for the life sciences industry.
The Company 
Our client is an exciting scale up Software Solutions Provider working at the cutting edge of clinical trials technology. Based in Basel, this newly created permanent role will be a fantastic opportunity to become part of a company with an aspirational culture, a defined career path and a leadership team who are open to new ideas and like to say yes! We are looking for a competent individual with excellent technical experience gained in a clinical operations, service delivery or implementation environment
The Role 
The role will envolve partnering closely with the Client Services Lead in support of implementation of client RTSM applications to enable client start-up targets. To log, track and drive resolution of functional and technical issues discovered during implementation and prior to go-live. Drive project specific validation activities including study testing, system setup and implementation activities. Develop, implement and oversee client communication plans, including service level agreements data management and support procedures. Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standard. Monitor study issues for trends to enhancement opportunities or additional training needs and develop client governance materials and participate in client business reviews.
The position requires a minimum of 3 years of experience in the clinical research field, particularly clinical supplies operations, RTSM/IRT services delivery and eClinical systems implementation, or over 7 years of relevant system implementation experience in related industry.
Software implementation and testing experience required in clinical research or supply chain related industry. Project management experience working with cross-functional business and technical teams as project lead is required.

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