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Customer Support Analyst (Clinical Trials)

Customer Support Analyst (Clinical Trials)

Job Title: Customer Support Analyst (Clinical Trials)
Contract Type: Permanent
Location: Brussels
Industry:
Salary: To be discussed on application
Start Date: 2020-08-03
Reference: V-46318
Contact Name: Alex Butcher
Contact Email: alex.butcher@nextphaserecruitment.com
Job Published: August 04, 2020 10:08

Job Description

Our global, award winning client provides develops industry leading RTSM solutions for the clinical research industry. Providing employees with a fantastic culture and an innovative environment, they are truly an employer of choice.

THE PERSON:
You will be responsible for providing support to customers (sponsors) involved in clinical research after the study is deployed to production.

KEY RESPONSIBILITIES:
• Receive sponsor emails for troubleshooting and assistance
• Responsible for operational monitoring of studies in production
• Main sponsor contact post Go-Live
• Provide QC and Validation assistance where needed
• Produce study-specific status reports as requested
• Provide data status updates and resolving data issues
• Support data management activities for multiple study protocols
• Escalate issues appropriately
• Participate in client meetings, as required
• Ability to identify and solve technical problems independently
• Manage client open requests, and communicate status with all interested parties

REQUIREMENTS:
• The position requires data management experience in clinical trial support or equivalent.
• Experienced in customer service, troubleshooting, issue management, and problem resolution.
• Possess excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently and the ability to work well in a team environment.

Roles are available in Dublin, Amsterdam, and Brussels