Client Services Lead - Tokyo

Client Services Lead - Tokyo

Job Title: Client Services Lead - Tokyo
Contract Type: Permanent
Location: Tokyo
Salary: To be discussed on application
Start Date: 2020-08-03
Reference: V-46323
Contact Name: Alex Butcher
Contact Email:
Job Published: August 04, 2020 15:25

Job Description

A brand-new opportunity has arisen within an award winning global organisation leader in randomization and trial supply management (RTSM) for the global life sciences industry through increased client demand.

Company Description
Our client is an exciting scale up Software Solutions Provider working at the cutting edge of clinical trials technology. This newly created permanent role will be a fantastic opportunity to become part of a company with an aspirational culture, a defined career path and a leadership team who are open to new ideas and like to say yes! We are looking for a competent individual with excellent RTSM/ IRT experience gained in a clinical operations, service delivery or implementation environment.

The Opportunity
You will be part of a growing team of individuals who support client implementation of RTSM software from setup through to closeout of the client study. This will see you involved in business process assessments, specification development, integration oversight, and once implemented assume responsibility for the client via study progress tracking, advice on best practice, issue escalation and system customization.

Your hard work will be rewarded with an outstanding salary, brilliant benefits and the chance to build your career in a fascinating and innovative sector.

This position is based in Tokyo with up to 25% travel.

• Degree in Life Sciences, Supply Chain Management or IT field or equivalent knowledge
• Several years’ experience in the clinical research field, particularly clinical supplies operations, RTSM/IRT services delivery and eClinical systems implementation.

Other Skills / Requirements:
• Clinical supplies forecasting and management experience is highly desired.
• Supply chain certification or experience is a plus.
• Experience with IRT/RTSM and clinical supplies forecasting/simulation tools is a plus.
• Experience working with agile development methodology is a plus.