Account Manager – Design Agency / Healthcare

Account Manager – Design Agency / Healthcare

Job Title: Account Manager – Design Agency / Healthcare
Contract Type: Permanent
Location: Sunderland
Salary: Competitive salary and benefits
Start Date: 2017-09-12
Reference: 15480b SM
Contact Name: Sarah Memery
Contact Email:
Job Published: January 26, 2018 16:07

Job Description

A dynamic and creative Account Manager with a background in either a design agency or a healthcare environment is wanted by an ambitious and growing independent creative agency located in the North of England.  They develop communications directed toward healthcare professionals (HCPs), payors, influencers and patients (OTC, Rx support material, disease awareness).

The successful account manager will provide expert day-to-day client support for healthcare/pharmaceuticals marketing communications clients operating in human and animal health. The company offers excellent career development opportunities and a welcoming, buzzing atmosphere.

Main Responsibilities:

  • Project and client management of the creative, digital and marketing-related services they provide to healthcare sectors (pharmaceuticals, med devices, OTC).
  • Planning and development of client campaigns and projects, providing optimum levels of client support.
  • Budget setting and management.
  • Effective liaison with clients, external partners and the team creative, digital and account management specialists to ensure effective delivery of client projects on time, to budget and to margin expectations.
  • Manage and develop proactive client relationships.
  • Maximise client satisfaction and manage expectations.
  • Take responsibility for and ‘own’ projects, being proactive whenever possible.
  • Seek continuous improvement in personal performance and industry knowledge.
  • Overall, to deliver creative and marketing materials which enhance client’s business and their creative reputation and profitability within the Health sector.

Mandatory requirements:

  • Educated to graduate/degree standard.
  • Likely minimum of two years’ experience in a healthcare or medcomms agency or related marketing or life sciences discipline.
  • Computer literate with main MS Office software. Articulate, accurate, numerate, organised – to manage organisational and administrative systems. 
  • High standard of oral and written English.
  • Attention to detail for proofing, deadlines and estimation.
  • Flexibility (in hours and attitude) and ability to multi-task, often under time pressure.
  • Excellent communication skills.


  • Client side (healthcare) marketing experience
  • Design agency account management background
  • Life sciences background (not essential)
  • Graduate or post-grad marketing qualifications.
  • Experience in material development, writing and referencing a distinct advantage.
  • Creative and Design appreciation.
  • ABPI trained (not essential)

Is this for you? For a full job brief and information about the company, please get in touch.

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This is a permanent role