Account Manager
Account Managers in the life sciences sector maintain and grow relationships with clients, ensuring ongoing satisfaction and identifying opportunities for upselling or cross-selling.
Responsibilities:
Managing existing client portfolios – Understanding their needs and ensuring service excellence.
Providing product or service support – Acting as a liaison between the client and technical or delivery teams.
Tracking KPIs and renewals – Ensuring targets are met and proactively managing contract timelines.
Resolving issues efficiently – Escalating concerns and maintaining client trust.
Collaborating with sales and marketing – Sharing insights that inform campaigns and pipeline strategies.
This role blends commercial awareness with relationship management and is ideal for someone who understands scientific services or technology.
Dundee is a coastal city on the Firth of Tay estuary in eastern Scotland. Its regenerated waterfront has 2 nautical museums: RRS Discovery, Captain Scott’s Antarctic expedition ship, and 19th-century warship, HM Frigate Unicorn. North of the water, Verdant Works is a museum celebrating the city’s jute-manufacturing heritage. The McManus: Dundee’s Art Gallery & Museum displays art and archaeological finds.
In 2014, Dundee was recognised by the United Nations as the UK's first UNESCO City of Design for its diverse contributions to fields including medical research, comics and video games.
A unique feature of Dundee is that its two professional football clubs, Dundee F.C and Dundee United F.C, have stadiums all but adjacent to each other.
Today, Dundee is promoted as "One City, Many Discoveries" in honor of Dundee's history of scientific activities and of the RRS Discovery, Robert Falcon Scott's Antarctic exploration vessel, which was built in Dundee and is now berthed at Discovery Point. Biomedical and technological industries have arrived since the 1980s, and the city now accounts for 10% of the United Kingdom's digital entertainment industry, including mobile app development and gaming.
Dundee is a great place to further your career in life sciences. If you are a looking for pharmaceutical jobs in Dundee, scientific careers in Dundee or want to discuss cell therapy, gene therapy, ATMP, medical device, technology, biotech or pharmaceutical job opportunities in Dundee, give our Next Phase team a call. The Scottish area is continuing to expand as a centre for jobs in science, process development, technology, software development, project management, informatics, quality, reg affairs and supply chain.
At Next Phase we help people find new jobs in life sciences across the UK, Europe and USA. This page lists some of the job opportunities in Scotland, and if you give us a call we can also talk to you about other scientific jobs, pharmaceutical career opportunities and the latest updates in cell and gene therapy and ATMP development in the Scottish area.
