Account Manager Horsham

Account Manager

Account Managers in the life sciences sector maintain and grow relationships with clients, ensuring ongoing satisfaction and identifying opportunities for upselling or cross-selling.

Responsibilities:

• Managing existing client portfolios – Understanding their needs and ensuring service excellence.

• Providing product or service support – Acting as a liaison between the client and technical or delivery teams.

• Tracking KPIs and renewals – Ensuring targets are met and proactively managing contract timelines.

• Resolving issues efficiently – Escalating concerns and maintaining client trust.

• Collaborating with sales and marketing – Sharing insights that inform campaigns and pipeline strategies.

This role blends commercial awareness with relationship management and is ideal for someone who understands scientific services or technology.​

Horsham

Horsham is an attractive market town in West Sussex in the South East of England, conveniently located approximately 20 miles from Worthing, Brighton and Guildford.  The attractive old area of Horsham centres around the tree-lined Horsham “Causeway” which is regarded as one of the finest streets in Sussex with its lovely, well maintained houses and a resident ghost!   The modern side of Horsham is to be found in its excellent transport links to and from Horsham, schools and recreational facilities which include a Horsham theatre, Horsham cinemas, Horsham park, Horsham sports facilities and great range of shops, restaurants and pubs.   Brewing, brick making and iron smelting were the industries which were the basis for Horsham’s prosperity, these have now been replaced by financial services, pharmaceuticals and IT. Horsham is also where Next Phase Recruitment is based!

Famous people born in Horsham: Catherine Howard (5th wife of Henry VIII) and  Harry Enfield – comedian, also born in Horsham.