2nd Line Technical Support Engineer

2nd Line Technical Support Engineer

Job Title: 2nd Line Technical Support Engineer
Contract Type: Permanent
Location: Horsham
Salary: £25000 - £35000 per annum
Start Date: Immediate
Reference: 15538+BT
Contact Name: Pharma Jobs
Contact Email:
Job Published: August 04, 2017 12:58

Job Description

•          2nd Line Technical Support Engineer
•          Horsham, West Sussex (own transport ESSENTIAL)
•          Established and growing accredited Microsoft partner IT support services provider
•          Permanent position with excellent prospects
•          Advanced Microsoft experience ESSENTIAL (especially Office 365)
•          MS Certification PREFFERED
•          Candidates must live locally in the Horsham, West Sussex area


Based close to Horsham, West Sussex a well-established Microsoft Partner IT support business with a broad range of customers requires a 2nd Line Technical Support Engineer. If you have your own transport, advanced Microsoft experience (especially Office 365 implementation and administration) and excellent client-facing communication skills, this is an excellent opportunity. Please note, the company requires candidates to live in the area local to Horsham. 

The Company

The company are very well established and growing which includes recently opening an operation in the Australasia region. They are a fully accredited Microsoft business partner and provide a range of IT support services to businesses in the South East of England from their Horsham offices. The company is dedicated to offering the most appropriate and latest technological solutions to meet client’s business requirements and invests significantly in training and certifying staff accordingly.     

The Role

This is a broad role supporting clients on a remote and on-site basis in all aspects of their computing requirements. It involvesproviding first rate 1st and 2nd line support to varied businesses across the South East. You will be responsible for logging calls and resolving issues while acting as the point of escalation for more challenging problems. Working in a timely manner to meet SLAs you will take ownership of calls and manage these through to successful resolution to the client’s satisfaction. In addition, you will work in collaboration with clients on a project basis which can include significant upgrades, roll-outs and migrations. This is a client driven role which on occasion requires out of hours work for which overtime is paid.  


Candidate will ideally have Microsoft Certified Accreditations, or at least very significant experience in MS applications. Specifically, you will demonstrate an excellent knowledge of Windows Server 2008 R2/ 2012 R2, Windows 7/ 8/ 10, Office software including Office 365, SharePoint, Azure, Active Directory and MS Exchange. In addition, knowledge of Email security products (Mimecast/ MessageLabs), VMware/ Hyper-V/ XenServer, general LAN, vLAN and WAN technologies, Dell & HP Server plus SAN Hardware, Desktops and Notebooks, HP Switches and Draytek, Cisco and SonicWALL Firewall and Secure Remote Access appliances.

On a personal level, you will be passionate about providing good customer service with very strong communication skills and a personable manner. Given the office’s location and the need to conduct customer visits, a full driving license and own transport is essential. The company require that candidates live in the area close to the Horsham offices.

Keywords: IT Support, 2rd Line, Technical Support Engineer, Windows Server, Windows 10, Office 365, SharePoint, Azure, Active Directory, Exchange, Horsham, Crawley, West Sussex

This is a permanent vacancy