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Expired
  • Location: New York
  • Salary: $120000 - $170000 per annum, Benefits: Commission, Equity & Benefits
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Digitalisation & Informatics
  • Contact: Alex Butcher
  • Contact Email: alex.butcher@nextphaserecruitment.com
  • Contact Phone: 01403 216216
  • Start Date: 2024-01-15
  • Job Ref: V-51211
If you have experience in customer success, account or management consulting delivering scientific analytics products or enterprise software platforms into R&D organizations this is a fantastic opportunity for you!
 
Our client partner has developed an Enterprise-class cloud solution for modern global R&D organizations that enables modernization of R&D workflows, greater data visualization tools, and adds predictive capabilities for end-users due to their patented machine learning algorithms. With offices in the US and Germany, they are now looking to expand their Account team in New York.
 
Overview:
This role is open to those who have a strong ability to develop and maintain complex relationships with large organizations, and a proven track record of successful customer engagements.
 
Responsibilities:
  • To manage all post-sales activities for customers through strong relationship building, and product knowledge leading to renewals and expansion.
  • Develop strong customer engagement.
  • To be a trusted partner and advocate of our customers by demonstrating ROI and customer success.
  • To work closely with sales, customer success, implementation & product teams to create plans for customer success and expansion, and to identify product improvement and customer interactions.
 
Qualifications/Experience required:
  • Several years’ experience in software customer success, account management, sales, or management consulting.
  • Passion for science, chemistry, scientific SaaS, or AI
  • Strong customer facing and communication skills.
  • Ability to travel 20-30% of the time
 
Location:
This is a hybrid-based opportunity.