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Customer Service Representative

Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Leighton Buzzard
Industry:
Salary: Up to £21,500 + quarterly bonus + stakeholder pension + 25 days holiday
Start Date: ASAP
Reference: 15504c+SW
Contact Name: Sue Wood
Contact Email: sue.wood@nextphaserecruitment.com
Job Published: January 04, 2018 11:40

Job Description

We are seeking experienced Customer Service Representatives who ideally have worked within the construction or manufacturing industry to be based at our clients site near Leighton Buzzard. This opportunity is offering a competitive salary up to £21,500 plus a quarterly bonus scheme, 25 days annual leave and stakeholder pension.

About The Role

 

  • Handle all incoming customer calls effectively each day.  These calls will be of a varied nature and will include taking orders, answering questions regarding stock availability, delivery dates, pricing enquires and complaint notification.
  • Process orders by direct order entry onto the company’s computer database, ensuring accuracy of order processing, including correct pricing to eliminate any invoicing queries
  • Deliver excellent customer service to both internal and external customers within the boundaries of company processes and procedures. 
  • Record all customer complaints on the Complaint notification system in SAP
  • Carry out administration tasks as required.


As an experienced Customer Service Representative your key skills and experience will include:-

 

 

 

  • Experience of working within the construction, manufacturing or B2B industries would be highly        advantageous
  • Excellent customer service skills
  • Confident telephone manner – be confident talking to customers (both internal and external customers) and be happy working with a high volume of calls each day.
  • Ability to build and maintain good working relationships
  • A good problem solver
  • Computer literate 
  • Ideally previous experience of order processing 
  • Must be confident, positive and driven and willing to get involved in whatever is required
  • Experience of working with SAP would be highly advantageous, or any CRM systems
  • NVQ in Customer Services Level 2 would be of interest


About The Company

Our client is a market leader in the provision of their products have an excellent reputation within the market place and have a Global presence. They are offering an attractive salary up to £21,500 plus an annual bonus scheme, 25 days holiday, stakeholder pension plan.

THIS IS A PERMANENT ROLE 

 

 

 

 

 

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