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E-Commerce Platform Executive

E-Commerce Platform Executive

Job Title: E-Commerce Platform Executive
Contract Type: Permanent
Location: London
Salary: £30,000 + benefits
Start Date: ASAP
Reference: 15350 JC
Contact Name: Jimi Cazot
Contact Email: jimi.cazot@sls-services.co.uk
Job Published: May 30, 2017 17:05

Job Description

Prominent, publicly funded tourism organisation currently requires an E-Commerce Platform Executive to join its commercial division based in Westminster.

Working for a truly international organisation and playing a vital part in driving an essential UK industry, the successful E-Commerce Platform Executive will work with senior stakeholders and third party suppliers, taking ownership of e-commerce systems.

A wide ranging position, you will be required to play a pivotal role in the development, testing, support and project management of e-commerce platforms.  Employing a rounded knowledge of e-commerce platforms, you will specifically be responsible for the following:

Agency Management
  • Organise and drive regular conference calls and face to face meetings with the agency
  • Monitor site downtime and performance issues and work with the agency to resolve them
  • Manage the agency budget, ensuring that deliverables are value for money, good quality and within agreed timescales

Systems Management & Development

  • Support the E-commerce Systems Manager in testing new functionality and future platform developments, in order that the department can maximise the potential of the platform
  • Support the Operations Team in the management of promotions, fulfilment and shipping rates within the system
  • Create, test and maintain all system templates including e-mail, e-vouchers, invoices and credit notes
  • Configure new pages as required using HTML
  • Training of new staff in how to use the platform and CMS
  • Lead on the identification and prioritisation of system enhancements

Finance, Payments & Security

  • Manage the maintenance of correct product pricing across all shops
  • Investigate payment and other issues using the WorldPay payment gateway merchant interface
  • Notify key stakeholders of any payment related issues found, resolved or otherwise and escalate issues where required

User Support & Training

  • Work with users to ensure optimal use of all areas of the system, including: content management, discounts and promotions, shipping, merchandising and customer service
  • Design and deliver training for all users of the system, keep a record of training delivered
  • Provide technical support for projects across the Retail team (Online marketing, Systems, Product and Operations)

Reporting

  • Work closely with the Technology Department to ensure that read-only-database reports remain accurate and useful to the Retail Team and managers
  • Be the expert user and produce specific ROD reports from the system on a regular and ad hoc basis as required by the Product and Operations teams
  • Liaise as required with fulfilment warehouses to resolve any system issues
  • Ensure that shipping prices are functioning correctly on the system

The successful E-Commerce Platform Executive will have a broad range of skills and be eager to expand them further.  Naturally a strong facilitator, with an ability to be flexible and work to your own initiative, you will also be comfortable coordinating others and be highly analytical.

This is an excellent opportunity to join a great organisation in Westminster and play your part in creating a big impact on the UK economy.  In reward for your highly valued contribution, you will be rewarded with a salary up to £30,000 and excellent benefits.

This is a permanent vacancy

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