SaaS Enterprise Account Manager
New York - Hybrid role
A fast-growing SaaS company who develops cloud-based software solutions for R&D organisations, empowering materials and chemistry teams to accelerate innovation is seeking an exceptional Account Management professional to join its expanding team in New York.
This role is ideal for someone who thrives on building and expanding strategic relationships with large, complex organizations. If you have a strong track record of successful customer engagements and are excited about driving meaningful outcomes in a fast-paced start-up environment, this could be a great fit.
Experience delivering analytics products or enterprise SaaS platforms into large organizations is a significant advantage.
On offer for the role is $100k - $180k depending on experience + commission + equity.
Responsibilities of the SaaS Enterprise Account Manager
Own post-sales customer success, driving renewals, expansion, and long-term advocacy
Lead customer implementations, manage timelines, and keep internal teams and customer stakeholders aligned
Increase customer engagement through regular check-ins, business reviews, and deep insight into customer usage and goals
Serve as a trusted advisor by demonstrating ROI, providing strategic guidance, and ensuring customers achieve measurable success
Partner closely with Sales to design and execute expansion strategies for key accounts
Collaborate with Implementation and Product teams to identify opportunities to improve the product and overall customer journey
Act as the internal “voice of the customer,” advocating for customer needs and enhancements
Key requirements of the SaaS Enterprise Account Manager:
Enterprise SaaS account management experience
Proven success with renewals and upselling within large accounts
Strong executive presence with excellent written and verbal communication skills
Excellent analytical and problem-solving abilities
A proactive, entrepreneurial mindset
Ability to travel approximately 20–30% (U.S. travel)
Experience working with complex, multi-divisional, and multi-geographic customers
Opportunity to grow with a rapidly scaling SaaS company
High-impact role with ownership over key enterprise relationships
Collaborative, fast-paced start-up environment