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Expired
  • Location: Wellesley
  • Salary: $$$ Excellent salary, benefits and 401K
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: IRT & Informatics
  • Contact: Alex Butcher
  • Contact Email: alex.butcher@nextphaserecruitment.com
  • Contact Phone: 01403 216216
  • Start Date: 2021-03-17
  • Job Ref: V-46691
Our global, award winning client provides develops industry leading RTSM solutions for the clinical research industry. Providing employees with a fantastic culture and an innovative environment, they are truly an employer of choice.

THE PERSON:
You will be responsible for providing sponsor support to the internal sponsor study team after the study is deployed to production.

KEY RESPONSIBILITIES:
• Receive sponsor emails for troubleshooting and assistance
• Responsible for operational monitoring of studies in production
• Main sponsor contact post Go-Live
• Provide QC and Validation assistance where needed
• Produce study-specific status reports as requested
• Provide data status updates and resolving data issues
• Support data management activities for multiple study protocols
• Escalate issues appropriately
• Ability to identify and solve technical problems independently
• Manage client open requests, and communicate status with all interested parties

REQUIREMENTS:
• The position requires data management experience in clinical trial support or equivalent.
• Experienced in customer service, troubleshooting, issue management, and problem resolution.
• Possess excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently and the ability to work well in a team environment.
• Strong written and verbal communication skills as well as with the ability to facilitate discussion of system requirements with coworkers

Roles are available in Wellesley, MA, Raleigh-Durham, NC, and Portland, OR.